be directed to our professional team through this form or either
calling to 886-3-3287066 or mailing to
we will feedback within 24 hours, thank you very much. While returning, the paper works must be indicated exactly
the same data from the invoice we issued, for example, (a) the product model# (b)
model name (c) the unit price. Do not indicate different model
number and model name and unit price.
Warranty: Globally 3 years since the date we shipped (chassis and
chassis fans and Zippy/Enhance/SureStar power supply).
Shipping cost if DOA: Genesys covers two-way shipping cost.
Shipping cost if
RMA: Customer covers while returning, and we cover the
shipping cost when repaired.
RMA repair fee: All free of charge within warranty period, and some expense required
or may not be required if warranty expired.