Technical and RMA service support
Webpage updated on April 14, 2022

 

Any questions be directed to our professional team through this form or either calling to 886-3-3287066 or mailing to sales@genesysgroup.com.tw, we will feedback to you within 24 hours, thank you very much.

Please must indicate our original (a) product model# (b) model name (c) unit price on your paper works while returning.

   

Warranty: Globally 3 years since the date we shipped (chassis and chassis fans and Zippy/Enhance/SureStar power supply).
RMA shipping cost: Customer covers while returning, and we cover the shipping cost when repaired.
RMA fee: All free of charge within warranty period, and some expense required or may not be required if warranty expired.